Shipping & Return

Returns/Refund Policy

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Thank you for choosing Thread Geeks. Because we provide a highly specialised, custom kitting service, our processing and shipping terms are tailored to protect the craftsmanship of your order.

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1. Processing & Dispatch Times

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• Custom Made to Order: Every kit and thread pack is individually prepared by hand, meticulously measured, cut from genuine DMC wholesale cones, and looped onto custom cards.

• Timeline: Please allow 4 - 6 weeks for your order to be processed and dispatched.

 

2. UK Shipping Rates

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• Free UK Delivery: All orders include complimentary Royal Mail Tracked delivery.

• Tracking: Once your order is dispatched, you will automatically receive a tracking link via email to follow your delivery.

 

3. Order Cancellations

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• 24-Hour Grace Period: Because threads are cut specifically to fulfill your order, you can cancel your order for a full refund within 24 hours of purchase.

• Once cutting and carding have commenced after this 24-hour window, cancellations can no longer be accepted.

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4. Returns & Refunds

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• Custom Goods Exemption: Under UK Consumer Contracts Regulations, personalised or custom-made goods (such as threads cut to specific lengths or palettes for a custom order) are exempt from standard statutory return rights.

• Our Policy: Consequently, we cannot accept returns or offer refunds if you change your mind or if you mistakenly assumed the cross-stitch pattern/chart was included (with thread packs).

• Errors or Shortages: If we have made a mistake with your colour counts or if a strand is missing, please contact us within 14 days of delivery at contact@threadgeeks.co.uk and we will dispatch the corrective threads immediately at our expense.

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Overseas Orders

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Overseas customers are responsible for any customs charges/taxes.

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